The whole team at Flower Bunch are dedicated to provide you with an exceptional level of Customer Service.

Below you will find answers to the most commonly asked questions, however if you would like any further assistance please contact us on the details below.

How to Contact Us

• Monday to Friday, between 7am - 4pm (AEST)
• The farm is closed on the weekends, so although you can still place an order with us online, you will be unable to contact us directly.
• Phone:  03 5964 3555
• Fax:     03 5964 2747
• Email:   Contact Us

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• Caring for Your Cut Flowers
• Substitution Policy

 

Shipping & Delivery

We pride ourselves as being the best in the industry when it comes to fast, efficient and professionally packaged commercial flower distribution. We have been shipping to florists and wholesalers around Australia and around the world for years and we have perfected the best and most efficient means to get our premium flowers delivered to your home as quickly and in the best condition possible.

Deliveries are only available on weekdays and we recommend placing your order a few days before scheduled dispatch and delivery at least three days before an event - you never know, we may need to go out and pick the flowers just for your order and they will need to mature for a couple of days to look their best for your event.
If no-one is present to receive the goods they will be left at the door if this requested when ordering or the delivery person considers it safe to do so. Otherwise a card will be left and you can pick it up from the local post office. It is not possible to have the delivery person call you before delivery, if no-one is present or to follow up if the parcel has not been collected.

Your shipping and tracking information can be viewed online - just log into your account, click on the order you wish to view and then select shipment information. This information is also sent to you via email when your order is dispatched.

Orders are shipped with Australia Post Express eParcel, which has an exceptionally high on time and intact delivery rate. The flowers are packed in insulated cardboard boxes with ice packs to keep your flowers fresh. While all care is taken we can not be held responsible for the error or incompetence of third party freight companies. All packaging is recycled and/or recyclable and reusable.

All flowers are dispatched from our farm in Silvan which is the heart of Australian flower production and located in the Dandenong Ranges / Yarra Valley area east of Melbourne. Dispatch is Monday to Thursday for Tuesday to Friday delivery. To maximise freshness we prefer not to dispatch on Friday or the day before a public holiday as the flowers take an extra day or two to arrive - however if you elect for this option we will comply with your direction, on the understanding that the risk from this extra shipping time lies with the purchaser. If an order is received after 2pm and is unable to be dispatched on the same day (if requested) it will be dispatched the next possible business day.

Delivery is next business day to most majors throughout Australia, or second day to most other country areas - any issues and we'll let you know ASAP. We are currently unable to send to Tas or WA due to state quarantine laws. More about delivery here.

 

Privacy & Security

Our site is secured using a Comodo Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

View more information about the security we use and a video presentation here.

Additionally, your credit card information is not processed online or at the time of purchase. You are only billed at the time of dispatch and processing is done by a real person and processed through Cardlink, the same secure service used by banks for bPay and their own banking and credit card transaction processing.

Your information is not shared with anyone - ever! (unless required by law)

 

Returns & Refunds

At FlowerBunch we pride ourselves in being able to provide the freshest and best quality flowers available.
It is important to remember that flowers are a perishable, natural product and there are many factors that amy affect their vase life and quality.Please ensure that you follow the care instructions. Use flower food, change the water regularly, recut the stems at an angle and keep out of direct heat, air conditioners and away from ripening fruit.
Due to the perishable nature of our flowers we are unable to accept returns.

If you are not satisfied with the flowers delivered this of of great concern to us - we like nothing more than happy customers, and conversely don't like it if you're not happy. For this reason please ensure you contact us within two days of delivery on 03 5964 3555 or email support@flowerbunch.com.au. As each flower is unique, so too, are your special requirements and concerns surrounding your order and a number of resolutions may be available. We do not refund payments already processed, regardless of the reason. We can not guarantee any replacement or credit if we are not notified of a problem within the above time frame, if it is not our fault, if the flowers are disposed of or images are not available.

 

Ordering

For all orders it is greatly appreciated if we can have a day or two notice before dispatch, to ensure we can provide you with exactly what you are after from our greenhouses and fields.
If you are ordering for an event please make sure you allow enough time so the flowers arrive at least three days before the event, as they are very freshly picked and need time to develop and open and ready for the event.

Changes and cancellations can be made to orders as long as the flowers have not been dispatched. A restocking fee may apply for special order items, however this is not normally the case as we have flowers being sent out all the time.
If you have any trouble placing your order or wish to discuss any aspect of your flowers requirements please contacts us on 03 5964 3555 or email support@flowerbunch.com.au.

 

Payment, Pricing & Promotions

Your payment is processed at the time of dispatch and processing is done by a real person and processed through Cardlink, the same secure service used by banks for bPay and their own banking and credit card transaction processing. If paying by Paypal the transaction is also only processed when your order is being prepared for dispatch and payment is through paypal - any adjustments will be noted/requested through the paypal interface.

Accepted payment methods are Visa, Mastercard and Paypal.
Account or trade customers should contact us through wholesale.floriculture.com.au

Pricing is valid at the time of purchase, however we reserve the right to not sell below cost.
All values are in Australian Dollars, include GST and there are NO hidden charges.
Promotions are only valid at the time the offer is made and dispatch must be within the specified window if stipulated.

 

Viewing Orders

You can view all of your orders, shipping information and any variations simply by logging into your account. This includes shipping notifications and details, payment and invoice details.

 

Updating Account Information

To update your account information simply login in to your account and update your details. You can store multiple shipping addresses different contact numbers change newsletter subscriptions, etc.

If you have forgotten or wish to reset your password go to the login screen and click on the "Forgot your password?" link, enter your email address and a new one will arrive in your inbox within a few minutes.

Substitution Policy

Images found on this site are used as guides only and may not be representative or exactly the same as the final product.

We reserve the right to make fair and reasonable substitutions according to the practical availability and seasonality of items.